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Tracking the Hill's briefings, luncheons, receptions, and more.
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Congressional Staff Briefing on Veterans Service Gaps

  • 2043 Rayburn House Office Building (map)

Dear Colleague:

I write to follow up on an invite you should have received last week to a congressional staff briefing that will examine the gap in services that persists across America for our nation’s 20.1 million veterans, 1.4 million service members, and their families.

Navigating the dizzying array of programs and services is the #1 issue of concern for most veterans and their families. This event and presentation of a viable solution is being hosted by the Institute for Veterans and Military Families (IVMF) at Syracuse
University in coordination with Rep. John Katko (R-NY24).

The briefing by senior members of the IVMF will be held on Friday, February 15th at the Rayburn House Office Building, Room 2043, from 12:00 PM to 1:00 PM. 

  • Box lunches will be available at 11:45 AM.

Since 2011, the IVMF has led the nation as the first, interdisciplinary academic institute focused purposefully on informing and impacting the policy, economic, wellness and social concerns of the nation’s veterans and their families. In 2014, the IVMF launched AmericaServes. This fledgling effort to heighten efficiency in human service delivery introduced a hybrid model of technology and high-touch navigation (Think: air traffic control), initially funded by private dollars, to select communities.

Five years and 43,000 cases later, AmericaServes is proven and grounded in the idea that good outcomes are about more than simply clinical ones. By addressing the social determinants of health, AmericaServes offers the opportunity to create coordinated networks of care that deliver services to veterans and their families faster and more transparently than ever before. By focusing on all of a veteran’s needs, and the ways in which they intersect and co-occur, we can impact how they access and
maintain their healthcare.

In 11 states (CA, OK, MD, NY, PA, NC, RI, SC, TX, VA and WA), AmericaServes is getting the “right veteran, to the right care provider, in the least amount of time.”  The proof point is the increasing rate of public sector adoption supplanting the initial private sector seed investments. From the City of New York, to the states of North Carolina, Rhode Island and Texas, public officials are increasingly adopting a public-private model that can do more, faster and better in solving complex human needs.

I expect that 2019 will be the year that more cities, states, and ideally our federal government, move to take ownership of better coordinating care for their military connected families. This is about more than simply delivering higher quality and more accountable care, but rather a national security imperative to support our all-volunteer force in their post-service transition. 

For a dashboard of real time results and to learn more, visit https://americaserves.org/what-we-do/insights/.

For more information on the Institute for Veterans and Military Families at Syracuse University please visit

I hope you will be able to attend this important briefing and learn how AmericaServes will positively impact the lives of 100,000 veterans, transitioning service members and their families in congressional districts across the nation by 2020.

Please let us know if you and/or your colleagues would like to register for the event by sending an email to Lyndsey Hodkinson,
lhodkins@syr.edu, with your name, title, and organization.